Refund policy

We want you to feel confident about your purchase. This policy explains how returns, refunds, and product problems are handled.

30-day returns

You may request a return within 30 days of delivery. To qualify, your item must be:

  • Unused and in new condition, with all parts, manuals, and accessories
  • In its original packaging
  • Accompanied by your order number

How to start a return

Email support@dlhomemedicalgroup.com with your order number and the reason for the return. Please don’t ship anything back until we reply. Your item shipped directly from a manufacturer or distributor warehouse, so we’ll send you the correct return address and instructions for your specific item. We can’t accept packages sent without approval or sent to our business office.

Return shipping

Returns are free. We’ll email you a prepaid return label and instructions for your item. Please use only the label we send, because packages sent any other way can’t be accepted.

Items we can’t accept for return

For health and safety reasons, we can’t accept returns of:

  • Commodes and toileting items once opened
  • Items that have been used, installed, or attached to a bed, tub, or wall
  • Items marked “Final Sale” on the product page

Damaged, wrong, or defective items

  • Damaged in shipping: email photos of the box, shipping label, and damage within 48 hours of delivery, and keep all packaging.
  • Wrong item received: email your order number and a photo of the item within 7 days.
  • Defect or stopped working: most products we sell carry a manufacturer’s warranty. The warranty length is listed on the product page or in your manual. Warranty repairs and replacements are handled directly by the manufacturer, using the contact information in your product manual. If you can’t find it, or don’t hear back within 5 business days, email us and we’ll help you reach them.

Once a shipping-damage or wrong-item claim is confirmed, we’ll send a replacement or a full refund at no cost to you.

Refunds

After the warehouse receives and inspects your return, we’ll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post the refund.

Cancellations

You may cancel your order free of charge within 24 hours of placing it. After that, your order may already be on its way, and the return terms above apply.

Questions

Email: support@dlhomemedicalgroup.com
Phone: (803) 806-0661. If we miss your call, leave a message and we’ll call you back within one business day.